MB
Melissa B
1 reviews | Active since Mar 2009
02 Apr 2022, 13:52
Supersonic SuperSadService
I am on a R249 monthly package. Ran out of data last month. Topped up with R25GB at R150. My account was allocated with 4 x 25GB I immediately informed SS of their mistake via call to +27 (861) 787-377 and followed up with an email to *** and *** to rectify. Their service has always been TERRIBLE. They have just deducted R648 from my bank account, having also reversed 3 x 25GB which I never purchased to start off with. We have become too accustomed to thievery and mediocre service is SA.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
04 Apr 2022, 11:36Good Day
We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Kindly note that I will be having a look at this matter and get back to you with the relevant feedback.
Regards
Supersonic J
We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Kindly note that I will be having a look at this matter and get back to you with the relevant feedback.
Regards
Supersonic J
Supersonic 's reply04 Apr 2022, 11:36
Official
Good Day
We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Kindly note that I will be having a look at this matter and get back to you with the relevant feedback.
Regards
Supersonic J
We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Kindly note that I will be having a look at this matter and get back to you with the relevant feedback.
Regards
Supersonic J
MB
Melissa B's updateReviewer Update
14 Apr 2022, 12:13Hi
Complaint first called in 19 March 2022 at 16h45.
This should be resolved by 22 April 2022 (21 working days after my first call was logged).
If not, I will be cancelling this service. This is the 3rd complaint I am making about your mediocre service... which I actually pay for. Enough.
Melissa (with one L)
Complaint first called in 19 March 2022 at 16h45.
This should be resolved by 22 April 2022 (21 working days after my first call was logged).
If not, I will be cancelling this service. This is the 3rd complaint I am making about your mediocre service... which I actually pay for. Enough.
Melissa (with one L)
MB
Melissa B's update14 Apr 2022, 12:13
Reviewer Update
Hi
Complaint first called in 19 March 2022 at 16h45.
This should be resolved by 22 April 2022 (21 working days after my first call was logged).
If not, I will be cancelling this service. This is the 3rd complaint I am making about your mediocre service... which I actually pay for. Enough.
Melissa (with one L)
Complaint first called in 19 March 2022 at 16h45.
This should be resolved by 22 April 2022 (21 working days after my first call was logged).
If not, I will be cancelling this service. This is the 3rd complaint I am making about your mediocre service... which I actually pay for. Enough.
Melissa (with one L)
MB
Melissa B's updateReviewer Update
26 Apr 2022, 18:1219 March 2022 since complaint first logged, more than a month later, still no progress. But new invoice has been received. But no monies refunded.
Beware of Supersonic.
Beware of Supersonic.
MB
Melissa B's update26 Apr 2022, 18:12
Reviewer Update
19 March 2022 since complaint first logged, more than a month later, still no progress. But new invoice has been received. But no monies refunded.
Beware of Supersonic.
Beware of Supersonic.