SUPERSONIC SUPERPATHETIC

This fiber provider has the poorest and most pathetic service center and response to issues relating to relocating. The call center is loaded with the most inexperienced and *********** staff, and a formal request to have a relocation issue escalated to a manager has been denied / not actioned ( see call ref : CAS-776667-H5D8D8 )by the call center.

This company should not be dealing with the public. Another sterling example of the service is the call back request. They call you back and engage your line for excessive time periods - ref above was an hour and 15 min hold - before connection.

The follow up call ( see ref below) revealed that the first two consultants logged the incorrect request - a new installation instead of a relocation

Still, no confirmation, no plan, no solution for a simple (4 km move)relocation request - unless you take the 7 to 14 working day solution they offered on top of the first request for the move (CAS-748721-H1T2D6)

Superonic is SUPERPATHETIC