JU
JW U

1 reviews | Active since Dec 2018

02 Mar 2021, 08:50

Supersonic Super Disgusting

I once was a happy fibre customer for years. Then I changed to Supersonic for a good value for money and the false sense of Supersonic being a good service prodivder. Despite struggling immensely to get the fibre going and using lots of mobile data I was finally up and running. Working from home in lockdown my wife and I went to the in laws beach house and then I thought the best is probably to use my current service provider for a LTE line in a fairly remote area but boy was I wrong. After spending lot on mobile data again for weeks because of poor and slow service and calling multiple times for the same thing the LTE was finally up and running. It is not always about money but sometimes a client just want the illusion that he get service. I was keeping my fibre at my permanent residence for the birds and was trying to keep things simple by not cancelling and adding to and fro. I tried to cancel the LTE since the last week of January, giving a months notice and all - I don't mind. By now I learn call at least 5 times to get any reaction. In February Supersonic loaded a debit order against my account for the LTE out of the blue. I paid manually every month previously and don't do debit orders unless I have to. Long story short - useless to add any service but once you want to cancel they can quickly add debit orders. I followed up in the last week of February regarding my cancellation, all appeared fine once I finally spoke to someone. No on the 1st of March this useless service provider run another debit order from my account. I would phone to get it resolved but I don't have 20 hours available this week to sort this. Whatever you do please never get Supersonic, definitely the worse provider I have had and heard off.

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Replies (1)
Supersonic
Supersonic 's reply04 Mar 2021, 09:40
Official
Good day Johannes Uys.

My sincere apology for the unsatisfactory service you have been receiving. I will be in contact with the cancellations department and request they contact you, so we can get this matter resolved.

Kindest Regards,
Joshua

Best regards,