Supersonic super bad service

I have a super bad experience with these guys. Rather give them a skip, if you can.

I was in the process of moving property from one midstream estate to another. I had access to both properties for a while and called weeks before the time to hear how long a line move would take. No one advised me about a 2-week waiting process. So I then schedule on the 13 of July for us to move our internet on the 20th of July again the person on the phone didn't mention a two week waiting period. It sounded like sure someone will be there on Monday. Instead, I received some automated workflow emails on Monday surprising me with this whole two week working day waiting period. The whole of Midstream is already connected to Supersonic so it should be as simple as just connecting the new unit and there we go as I already have an existing router. I wish I have another option, I have to pay the full amount but with no current connection, how is this fair. Calling them simply does not help, it's just like talking to robots. I now have to buy a lot of mobile data just to do my work. Again MTN benefits.