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Mike F

1 reviews | Active since Jan 2020

09 Sept 2021, 06:35

SUPERSONIC. SUPER-AWEFUL

SUPERSONIC. SUPER AWEFUL SERVICE No internet for September Hours in call center queues Spoke eventually to two call center agents Both admitted problem was on Supersonic side Promised to reconnect router immediately STILL NO SERVICE at my wits end

0
Replies (5)
Supersonic
Supersonic 's reply09 Sept 2021, 08:17
Official
Good Morning  Mike F
Thank you for reaching out to Supersonic, we apologise for the inconvenience caused please be advised that i have requested one of our customer experience agents to get in touch with you to assist.

Regards
SN
MF
Mike F's update09 Sept 2021, 09:24
Reviewer Update
Hi SN. Am standing by ***
MF
Mike F's update09 Sept 2021, 19:13
Reviewer Update
How tomorrow morning at 07.15... will be in cell phone area and awaiting the call

with kind rgds.

Mike
MF
Mike F's update10 Sept 2021, 07:18
Reviewer Update
Got hooked up to an agent this morning... 10/9/2021.... I have no spent 135 minutes of Airtime trying to resolve this problem... Right now sitting in a call centre. queue... SUPER-AWFUL service..
I cannot seem to get a technician to the premises to resolve the problem....
MF
Mike F's update10 Sept 2021, 07:28
Reviewer Update
FINALLY FINALLY a technician is dispatched to resolve the problem ... This might have a happy ending... It did not start to well....