Supersonic sucks

Since we signed up with supersonic it has been a nightmare. First all when singing up installation never took place yet we were billed every month. We had a lte free to use service plus router and waited for installation after I followed up over 5 times I gave up and asked to have it cancelled. Cancelation process is another nightmare. Eventually it was cancelled in October 2021 and this morning we get an sms service reactivated which we never asked for. We don't even stay at the address anymore. I called in first person puts me on hold for a full 30 minutes I had to end call. I called in again the lady says I need to put you on hold I need to call our cancelation dept. Only for them to not have an answer as to why the service was activated again we don't even have their router it was returned when it was cancelled. Supersonic is honestly the worst from sign up to cancelation to customer service even the technical support nobody knows what they are doing.