AO
Andrew O
1 reviews | Active since Nov 2016
24 Nov 2020, 07:26
Supersonic sucks, don’t do business with them
I’m so disappointed at supersonic for debiting me R11989.89 instead of R1190.89 as a monthly debit order. When I called them they told me it’s a error I must let it run and then see. This morning my bank account is overdrawn and I can’t even use my bank account because all the funds are gone. Im so disappointed at Supersonic once again for living up to giving bad customer service. This amount need to be reversed before I take further steps against them. I feel like I want to close off all business i have with them and won’t recommend them to anyone. Their service sucks, go elsewhere, not worth it!!!!! I await patiently for supersonic to call me.
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Replies (2)AO
Andrew O's updateReviewer Update
24 Nov 2020, 08:15Hi Supersonic
I am so disappointed once having to fight with you again ever since our last altercation in Oct 2020.
I have a set arrangement in place whereby you are allowed to debit my account with R1190.89 over a 6 month period so I can bring my arrears up to date. Early Nov 2020 you debited for October which was R1190.89 because you couldn’t call for the debit order on the 20th of each month. Based on our agreement you will be debiting with his amount on my salary date which is the 20th. On the 23rd Nov I received an sms saying supersonic will be debiting my account with R11980.89 which is not what we agreed on. I immediately called supersonic and disputed this amount I spoke to a lady called Zinhle who told me it could have been a mistake but I must not worry it won’t go off because supersonic don’t debit suck big amounts. She emailed the billing department with my query and gave me a reference number CAS-297368-J8Z9K7
This morning of the 24th Nov 2020 I checked my account and saw my account is overdrawn by this full amount I am not happy, and I refuse to carry this bank charges due to your incompetence of not rendering a good customer service I have to suffer now. I am not happy and demand a call from a manager to correct this and apologize, ***. I have gone to Hello Peter and will be doing it all day until this matter is corrected. I feel I have been patient enough with all my issues I had with supersonic and will be taking my business elsewhere I am fed up and can’t deal with your customer service anymore. I will be writing to your campaign manager as well as well as the CEO to let them know about my experience.
You have lost a customer for life.
I am so disappointed once having to fight with you again ever since our last altercation in Oct 2020.
I have a set arrangement in place whereby you are allowed to debit my account with R1190.89 over a 6 month period so I can bring my arrears up to date. Early Nov 2020 you debited for October which was R1190.89 because you couldn’t call for the debit order on the 20th of each month. Based on our agreement you will be debiting with his amount on my salary date which is the 20th. On the 23rd Nov I received an sms saying supersonic will be debiting my account with R11980.89 which is not what we agreed on. I immediately called supersonic and disputed this amount I spoke to a lady called Zinhle who told me it could have been a mistake but I must not worry it won’t go off because supersonic don’t debit suck big amounts. She emailed the billing department with my query and gave me a reference number CAS-297368-J8Z9K7
This morning of the 24th Nov 2020 I checked my account and saw my account is overdrawn by this full amount I am not happy, and I refuse to carry this bank charges due to your incompetence of not rendering a good customer service I have to suffer now. I am not happy and demand a call from a manager to correct this and apologize, ***. I have gone to Hello Peter and will be doing it all day until this matter is corrected. I feel I have been patient enough with all my issues I had with supersonic and will be taking my business elsewhere I am fed up and can’t deal with your customer service anymore. I will be writing to your campaign manager as well as well as the CEO to let them know about my experience.
You have lost a customer for life.
AO
Andrew O's update24 Nov 2020, 08:15
Reviewer Update
Hi Supersonic
I am so disappointed once having to fight with you again ever since our last altercation in Oct 2020.
I have a set arrangement in place whereby you are allowed to debit my account with R1190.89 over a 6 month period so I can bring my arrears up to date. Early Nov 2020 you debited for October which was R1190.89 because you couldn’t call for the debit order on the 20th of each month. Based on our agreement you will be debiting with his amount on my salary date which is the 20th. On the 23rd Nov I received an sms saying supersonic will be debiting my account with R11980.89 which is not what we agreed on. I immediately called supersonic and disputed this amount I spoke to a lady called Zinhle who told me it could have been a mistake but I must not worry it won’t go off because supersonic don’t debit suck big amounts. She emailed the billing department with my query and gave me a reference number CAS-297368-J8Z9K7
This morning of the 24th Nov 2020 I checked my account and saw my account is overdrawn by this full amount I am not happy, and I refuse to carry this bank charges due to your incompetence of not rendering a good customer service I have to suffer now. I am not happy and demand a call from a manager to correct this and apologize, ***. I have gone to Hello Peter and will be doing it all day until this matter is corrected. I feel I have been patient enough with all my issues I had with supersonic and will be taking my business elsewhere I am fed up and can’t deal with your customer service anymore. I will be writing to your campaign manager as well as well as the CEO to let them know about my experience.
You have lost a customer for life.
I am so disappointed once having to fight with you again ever since our last altercation in Oct 2020.
I have a set arrangement in place whereby you are allowed to debit my account with R1190.89 over a 6 month period so I can bring my arrears up to date. Early Nov 2020 you debited for October which was R1190.89 because you couldn’t call for the debit order on the 20th of each month. Based on our agreement you will be debiting with his amount on my salary date which is the 20th. On the 23rd Nov I received an sms saying supersonic will be debiting my account with R11980.89 which is not what we agreed on. I immediately called supersonic and disputed this amount I spoke to a lady called Zinhle who told me it could have been a mistake but I must not worry it won’t go off because supersonic don’t debit suck big amounts. She emailed the billing department with my query and gave me a reference number CAS-297368-J8Z9K7
This morning of the 24th Nov 2020 I checked my account and saw my account is overdrawn by this full amount I am not happy, and I refuse to carry this bank charges due to your incompetence of not rendering a good customer service I have to suffer now. I am not happy and demand a call from a manager to correct this and apologize, ***. I have gone to Hello Peter and will be doing it all day until this matter is corrected. I feel I have been patient enough with all my issues I had with supersonic and will be taking my business elsewhere I am fed up and can’t deal with your customer service anymore. I will be writing to your campaign manager as well as well as the CEO to let them know about my experience.
You have lost a customer for life.
Supersonic 's replyOfficial
25 Nov 2020, 05:58Hello Andrew,
My sincere apologies, we will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies, we will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply25 Nov 2020, 05:58
Official
Hello Andrew,
My sincere apologies, we will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies, we will be in touch as soon as possible to assist.
Regards,
Sandra