Supersonic SUCKS at communication with CLIENTS!! ... But our money is good enough to TAKE!

I am beyond frustrated with this company. In the current pandemic the country is in, we rely on our Wifi from home. For a subcontractor to go and switch all connections because they have to do work - WITHOUT ANY NOTIFICATION TO CLIENTS is beyond me, and then they can only say that they are sorry for the issue and they do not know when it will be resolved! I am sick and tired of this as my money is good enough to go into their bank account, but the service gets worse and worse ! I expect simple communication from the people I pay ....

So Supersonic - I WILL REQUEST A REFUND FOR WORK LOST ON MY END TODAY! I cannot pay you, if you refuse to give me heads up and I have to lose money on my side because you could not send out a SIMPLE communication message or mail to your clients!