MR
Matthew R
1 reviews | Active since Aug 2010
15 Apr 2021, 21:08
Supersonic sucks!
A week after lodging 2 case numbers for the second time, I am still to have any kind of communication with Supersonic staff or MD. LTE Package was downgraded on my request but billing maintains the higher package for billing, even though it reflects the downgraded package on my profile. Fibre installation was a disaster yet the fibre account remains on my profile after numerous requests to take it off.
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Supersonic 's replyOfficial
16 Apr 2021, 09:04Hello Matthew,
Apologies for the inconvenience caused. Kindly note that I have escalated this to our billing team so that we can get this sorted out for you as quickly as possible.
Regards,
Patience
Apologies for the inconvenience caused. Kindly note that I have escalated this to our billing team so that we can get this sorted out for you as quickly as possible.
Regards,
Patience
Supersonic 's reply16 Apr 2021, 09:04
Official
Hello Matthew,
Apologies for the inconvenience caused. Kindly note that I have escalated this to our billing team so that we can get this sorted out for you as quickly as possible.
Regards,
Patience
Apologies for the inconvenience caused. Kindly note that I have escalated this to our billing team so that we can get this sorted out for you as quickly as possible.
Regards,
Patience