Supersonic sucks!

I've been with Supersonic for years! Month to month contract, means nothing because they still expect a calendar month notice. I relocated 5 Dec, tried to phone them that same day while moving. I wanted to continue my package as normal, in my head they must just release the line where i was currently at and add it to my new address. How hard can that be. I got hold of a sales person 10th of Dec. He told me the fastest way to do it is to cancel the package and recreate a new order. Relocation takes longer. From the 5th of Dec i have no internet at my new home 5km from the old house. I have to pay them Dec and Jan for NO INTERNET!! At the same time spend a ton on data for the family to have internet on their phone or tablet atleast. HOW is that fair. If i can't make use of their internet, why can't the line be cancelled? Only 31st Jan! So two months money just down the drain, only hardly had use of 5 days internet in Dec. They paid. Why can't i be charged pro rata or have the line immediately disconnected? Im not using their internet, im gone! How long until i eventually have internet. I am over Supersonic, it is not the first time i have this hassle with them and it takes for ever to sort, but you must just pay . Clearly they do not care about their clients!