Supersonic Sucks

Wow, what a sucky company to liaise with. We have been waiting for 3 weeks for our router to arrive, every time we call, we are informed the problem is being escalated. Every call centre agent gives us a different story, it seems they don't even have our query on file. We want to cancel, but even though we do not have any fiber line or internet connection we are told that there is a month cancellation and we have to pay? Is there any Super in Supersonic?