GM
Gamuchirai M
1 reviews | Active since Apr 2019
09 Feb 2022, 09:54
Supersonic Sucks !!!!!
The horror we are experiencing with these people moving our fibre after we relocated is inexplicable. It's funny how they make sure, without fail, that they charge you for services but take their sweet time delivering the services. With remote work getting very popular one would think these service providers would pick up their game, but no, it appears they don't care. Why else would their customer support suck as much as they do, or laugh at you when you call to enquire about your order?
I wonder if it's this hard to move your fibre connection with other providers, honestly one is tempted to find out. In what world do you need close to a month to deliver a fibre connection?
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Replies (2)GM
Gamuchirai M's updateReviewer Update
09 Feb 2022, 14:27 Good day Gamuchirai,
Kindly confirm if T didn't get the below E-Mail.
"Dear T T
Your fibre line installation is still in progress. We will keep you updated on the progress. WhatsApp us on *** should you have any further queries.We're looking forward to hearing from you".
The reason I am making this review is that this has been the status since the beginning of the process. And no, you don't update anything or anyone unless we call or enquire. I only got today only today that Vumatel had an issue on the 4th of February, but no one said that to us. You say you SLA is 7-14 days please check when we made this order and tell me if you are still within your SLA. What on earth does still in progress mean, where along the progress is it ?????
Kindly confirm if T didn't get the below E-Mail.
"Dear T T
Your fibre line installation is still in progress. We will keep you updated on the progress. WhatsApp us on *** should you have any further queries.We're looking forward to hearing from you".
The reason I am making this review is that this has been the status since the beginning of the process. And no, you don't update anything or anyone unless we call or enquire. I only got today only today that Vumatel had an issue on the 4th of February, but no one said that to us. You say you SLA is 7-14 days please check when we made this order and tell me if you are still within your SLA. What on earth does still in progress mean, where along the progress is it ?????
GM
Gamuchirai M's update09 Feb 2022, 14:27
Reviewer Update
Good day Gamuchirai,
Kindly confirm if T didn't get the below E-Mail.
"Dear T T
Your fibre line installation is still in progress. We will keep you updated on the progress. WhatsApp us on *** should you have any further queries.We're looking forward to hearing from you".
The reason I am making this review is that this has been the status since the beginning of the process. And no, you don't update anything or anyone unless we call or enquire. I only got today only today that Vumatel had an issue on the 4th of February, but no one said that to us. You say you SLA is 7-14 days please check when we made this order and tell me if you are still within your SLA. What on earth does still in progress mean, where along the progress is it ?????
Kindly confirm if T didn't get the below E-Mail.
"Dear T T
Your fibre line installation is still in progress. We will keep you updated on the progress. WhatsApp us on *** should you have any further queries.We're looking forward to hearing from you".
The reason I am making this review is that this has been the status since the beginning of the process. And no, you don't update anything or anyone unless we call or enquire. I only got today only today that Vumatel had an issue on the 4th of February, but no one said that to us. You say you SLA is 7-14 days please check when we made this order and tell me if you are still within your SLA. What on earth does still in progress mean, where along the progress is it ?????
GM
Gamuchirai M's updateReviewer Update
10 Feb 2022, 08:32And No, he did not receive that email.
GM
Gamuchirai M's update10 Feb 2022, 08:32
Reviewer Update
And No, he did not receive that email.