LA
Linda A
1 reviews | Active since Feb 2013
04 Mar 2021, 17:08
Supersonic.. Stay away.. Worst ISP
I have never had such a bad service provider, stay away. I was forced to go over due to Nepic changing in our complex. I am now changing but to change is a nightmare and the get them to disconnect my line is another nightmare, and there are no communications, none what so ever from them, no assurances. They are useless, their cancelations department.... Well.. Goodluck if you ever have to deal with them because you only have an email and you get no response. I am now down for the 5th day and still no quarentees.
Helpful (0)
Replies (3)0
Replies (3)LA
Linda A's updateReviewer Update
05 Mar 2021, 12:13Still trying to get answers. You get a help desk that just states they will log a call or, escalate it, nothing happens, no reply from them, no formal communications that the call was logged or escalated. No managers available. No direct numbers available to find out why they are not releasing my line although they have cancelled my service 6 days ago.
I have spend hrs on the phone to them and no results, no feedback, nothing.
I honestly am so frustrated... Stay away from supersonic, I have had bad service from day one that is way I am trying to move off their service.
I have spend hrs on the phone to them and no results, no feedback, nothing.
I honestly am so frustrated... Stay away from supersonic, I have had bad service from day one that is way I am trying to move off their service.
LA
Linda A's update05 Mar 2021, 12:13
Reviewer Update
Still trying to get answers. You get a help desk that just states they will log a call or, escalate it, nothing happens, no reply from them, no formal communications that the call was logged or escalated. No managers available. No direct numbers available to find out why they are not releasing my line although they have cancelled my service 6 days ago.
I have spend hrs on the phone to them and no results, no feedback, nothing.
I honestly am so frustrated... Stay away from supersonic, I have had bad service from day one that is way I am trying to move off their service.
I have spend hrs on the phone to them and no results, no feedback, nothing.
I honestly am so frustrated... Stay away from supersonic, I have had bad service from day one that is way I am trying to move off their service.
Supersonic 's replyOfficial
06 Mar 2021, 10:53Good day Linda,
My sincere apology for the unsatisfactory services received from us. I shall be in contact with the relevant departments to get this matter resolved.
Kindest regards,
Joshua
My sincere apology for the unsatisfactory services received from us. I shall be in contact with the relevant departments to get this matter resolved.
Kindest regards,
Joshua
Supersonic 's reply06 Mar 2021, 10:53
Official
Good day Linda,
My sincere apology for the unsatisfactory services received from us. I shall be in contact with the relevant departments to get this matter resolved.
Kindest regards,
Joshua
My sincere apology for the unsatisfactory services received from us. I shall be in contact with the relevant departments to get this matter resolved.
Kindest regards,
Joshua
LA
Linda A's updateReviewer Update
08 Mar 2021, 15:33And the saga continues, so they send me a confirmation, when I inquiry about the statement in the confirmation "The earliest date the link will stop billing - 1 May 2021" they said they are not sure and will let me know.. really. Then in black and white got confirmation thst it means they will now release early and give Frogfoot till may.
Mmm... Quess what... Nothing was done, I am still down Supersonic has done no release.
They cancell the service but it takes them now almost 10 days to process and no formal communications to me on progress.
I AM FURIOUS!...they should not be in business
Mmm... Quess what... Nothing was done, I am still down Supersonic has done no release.
They cancell the service but it takes them now almost 10 days to process and no formal communications to me on progress.
I AM FURIOUS!...they should not be in business
LA
Linda A's update08 Mar 2021, 15:33
Reviewer Update
And the saga continues, so they send me a confirmation, when I inquiry about the statement in the confirmation "The earliest date the link will stop billing - 1 May 2021" they said they are not sure and will let me know.. really. Then in black and white got confirmation thst it means they will now release early and give Frogfoot till may.
Mmm... Quess what... Nothing was done, I am still down Supersonic has done no release.
They cancell the service but it takes them now almost 10 days to process and no formal communications to me on progress.
I AM FURIOUS!...they should not be in business
Mmm... Quess what... Nothing was done, I am still down Supersonic has done no release.
They cancell the service but it takes them now almost 10 days to process and no formal communications to me on progress.
I AM FURIOUS!...they should not be in business