Supersonic - Stay away from this ISP, Pathetic service and no-one takes responsibility or accountability to resolve customer complaints.

Here is my detailed account of the poor service received over a long period of time from SuperSonic. It all began when I reported that my WiFi drops up to 10 times a day. Logged a call and waited a week for assistance and was eventually told configuration settings were changed but the issue persisted. Logged another call and again received no assistance. I never had such poor technical support from Nepic before the merger, why must I be satisfied with such poor service now from Supersonic? FFW TO 15/04/2021 - once again disappointed by the lack of communication and urgency to resolve an issue. Day 3 without an internet connection, my own research indicates the fibre is in tact and the issue is on the router. I went as far as to speak to a competitors technical support and resolution would seem as simple as either resetting the password or configuring the APN or other setting. I have sent a cancelation of service request as I can no longer tolerate the poor service received. Please do not reply advising me to send an email to ***@supersonic as I have received no response after numerous emails. It is evident that the root cause of SuperSonics poor service stems directly from poor infrastructure, poor communication and poor customer skills. I commend the 1st line telephonic support team (although some them also have skills lacking) for the nonsense they have to put up with everyday because their management team shy’s away from their responsibilities. Shame on you Supersonic. 05/05/2022 Your CEO has changed but nothing else, service is as poor as ever. I finally cancelled and found an ISP that takes customer complaints seriously. Can I please have my money back that you should not have debited after I gave a calendar months notice and clearly mentioned in my email not to mess up this one last thing I asked of you. Don't respond, don't tell me to send an email anywhere, just pay me back PLEASE. I've been calling for assistance for 2 weeks now and still no one can assist me. I finally got through to the billing department and while I was getting the info the lady requested she dropped the line. PATHETIC SERVICE, NO ACCOUNTABILITY TAKEN.