Supersonic Starts Strong Then Fades into nothing

They started out great quick delivery and connection was seamless and then suddenly I get loaded with additional packages which I did not order so now there are 3 packs on my name where there should be one, I unplugged router to plug it into the UPS and remove my old device and the moment I turned it back on bam no internet, since last night i have spent over 6 hours on the phone and getting all sorts of excuses like You sim was blocked The towers are down but I can see my router is connected with 4 signal bars The profile on the router says invalid but they don't take this in account

The best is no sorry sir we can't pick up your account and that's on my ID, My acc# as well as my cell number....

Ask to speak to a manager hold for 30 minutes and the call gets shut off.

I was gonna give you guys 5 stars before this situation occurred, I have already paid my 999 Once off and 2 days I have not been getting service now so I can not understand how you start so strong and then just fall away.