Supersonic staff incompetence ......

I app**** for a client of mine online for a fiber installation in Welgemoed CT.

I heard Afrihost has fiber there also with open Serve. I then app**** with Afrihost and they were suppose to cover the installation of the fiber.

I received a call from Supersonic asking about the fiber. I informed the lady over the telephone that we will no longer need them to install the fiber or anything as we got help from another company.

She CLEARLY did not relay the message and when Brandon arrived at the house we asked him if he was from Afrihost. He said no I am from Openserve for the installation. We were under the impression that he was doing this for Afrihost.

2 days later another person came for the fiber installation also from Openserve. We informed the gentlemen that it was done already and we asked him if he was from Supersonic? He said no Openserve and said all is in order then and left the site.

Shortly after that we received a call from Supersonic saying they did the installation for us and we have to pay now ??? A cancellation fee ???? REALLY ??? Because your staff is *********** in terms of making notes on the system that we said NO !!!!! STOP !!!!! Good GOD .....

So now they are harassing my client and sending statements etc ... Why should I pay the price for their mistakes ????? I will demand the voice recordings and take the matter further as this is like theft under false pretense .....

They are bullying me and my client into paying for their mistakes.... Now they want me to pay almost R 3000 ???