Supersonic sold AIRFIBRE a during COVID sunder false pretences and still eating refund since May 2022

Supersonic AIRFIBRE Account number S*** has been cancelled. Sold Airfibre to under false pretences. Today is 22Dec2023 why are clients left to feel helpl even ICASA does not respond “ICASA Complaint Reference No: GAU002243/22

Yours sincerely Siphiwe Magengenene *** Consumer Affairs Independent Communications Authority of South Africa (ICASA) Email Address: *** Phone Number: +***”

. I am awaiting refund since May 2022 cancellation Reference #SSL-***1 - created on 05 May. 2022. Unfair practice. Taking my money no refund I chose the highest package of R999 Package with the highest speed I was barely receiving 10% of that even as early as 8am the morning during COVID 2021 and 2022 Working from home and home schooling We needed internet NO FIBRE in our area LTE, 5G nothing worked in our area I was desperate

I had to call almost daily to complain about the Service that was down and slow I cancelled I was not refunded I was sold something that was not setup correctly to reach the speeds that I was sold.

I am still awaiting my refund, been over 18 months.