lH
lilly H

1 reviews | Active since May 2014

19 Sept 2022, 09:58

Supersonic should close down!!!

From the 10th August,I've had connection on the 9th September only, just 1 day. Today,19 September still no connection. Supersonic says they are waiting feedback from Vodacom and Vodacom won't assist me cos they are not my DSP. Supersonic has invoiced me at 100% for no usage, they need to pay me for the data I am purchasing in order to function without the service they fail to deliver. I am at my wits end. On the 9th I told supersonic that I was cancelling,that's the same day a technician came out and I was connected. That same day the ticket was closed and the next day, I had no connection again. On the 14th I had to start the whole process all over again!!! And still no help or feedback!!

0
Replies (2)
Supersonic
Supersonic 's reply19 Sept 2022, 10:20
Official
Good Day, thank you for contacting us. We would like yo sincerely apologize for the inconvenience caused. Kindly note that this matter will be escalated. Regards Supersonic Team

Best regards,

lH
lilly H's update20 Sept 2022, 07:52
Reviewer Update
It's been escalated forever!!! You always waiting feedback from Vodacom but I get through to Vodacom. You only work with email communication. Why don't you call and ask Abdul from Vodacom what's happening????