Supersonic should be called NO SERVICE PROVIDER

I honestly don't know how these guys can be voted best ISP by my broadband in 2019 and for that reason I signed up with them. As a new customer I'm totally disappointed in how they treat you and my line is still not active.

There customer service is non existent. The people on the phone don't have a clue what they are talking about, so they just transfer you from Mr. Useless to Mr. Its not my job. You can't speak to any manager because they don't exist. They constantly make promises that will never happen. 7-14 working days is just BS. I'm still waiting for the so called compulsory router that you have to use because no other router in the world will work with Supersonic according to their technicians. To order stuff from overseas takes less time than to get a router from Supersonic to Durban. They don't respond to your emails, their WhatsApp chat is absolutely a waste of time, you wait hours before someone responds and if you don't reply within 5 seconds from when they do you have to start the process over again. At my previous house I signed up with Skify before they were bought out. New installation was done, Vumatel confirmed the line was allocated and the same day I had internet. I've also emailed *** which is the email address given on Hellopeter and they also don't respond on that email.

So my advice is don't sign up with Supersonic you just wasting your time and money