Supersonic shambolic service

The Fibre in my area has been down from 9 AM this morning and it is now 16H30. Mobile data quality is very poor so I cannot connect to my work meetings. I tried to contact Supersonic on their call centre number but the response is just: "sorry, the line is congested" - where is the customer service? I have asked Supersonic numerous times why they dont proactively inform me if there is an outage in my area as they do supposedly monitor the signal in each area. The only other option to get hold of them is via a Wattsapp chat and it gets you to a point but then no further feedback is given. I understand that loadhsedding has an impact on most industries, but for goodness sake, please improve you communication