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Neil S
1 reviews | Active since Mar 2023
01 Mar 2023, 11:21
Supersonic services is pathetic
Ever since supersonic took over web connection. The service has gone pathetic. They give no clear responses some agents try to help but dont ever get back to you. I had my inter out for over a week from (20 February 2023) till no its not sorted they dont even call me when I request a call back. I sit in the phone for over 15 mins waiting for their answer. I still have to pay full monthly installment. Their service centre is pathetic and there are no managers over seing queries
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Replies (6)0
Replies (6)
Supersonic 's replyOfficial
01 Mar 2023, 12:16Good day, thank you for contacting Supersonic. We apologize for the unpleasant service you have received. Kindly note that the details of your query have been sent to our Support team to investigate and assist further.
We will provide feedback to you soonest.
Kind Regards, Supersonic
Supersonic 's reply01 Mar 2023, 12:16
Official
Good day, thank you for contacting Supersonic. We apologize for the unpleasant service you have received. Kindly note that the details of your query have been sent to our Support team to investigate and assist further.
We will provide feedback to you soonest.
Kind Regards, Supersonic
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Neil S's updateReviewer Update
01 Mar 2023, 12:28Thats exactly what I been hearing over the last 4 days but not single agent calls me back. I have to do the calling and everytime I have start the whole procedure all over again with a new agent
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Neil S's update01 Mar 2023, 12:28
Reviewer Update
Thats exactly what I been hearing over the last 4 days but not single agent calls me back. I have to do the calling and everytime I have start the whole procedure all over again with a new agent
Supersonic 's replyOfficial
02 Mar 2023, 08:25Good day,
Our support team has been in contact with you and currently working on restoring your services as soon as possible.
Thank you for your patience.
Supersonic 's reply02 Mar 2023, 08:25
Official
Good day,
Our support team has been in contact with you and currently working on restoring your services as soon as possible.
Thank you for your patience.
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Neil S's updateReviewer Update
02 Mar 2023, 09:27I was contacted now and Vuma has done everything on their side
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Neil S's update02 Mar 2023, 09:27
Reviewer Update
I was contacted now and Vuma has done everything on their side
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Neil S's updateReviewer Update
02 Mar 2023, 12:48No response???? From 9:27????
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Neil S's update02 Mar 2023, 12:48
Reviewer Update
No response???? From 9:27????
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Neil S's updateReviewer Update
03 Mar 2023, 09:38The customer service of supersonic is the worst by far I have ever had to deal with. They are on thr levek of home affairs. It is now 12 days my internet is off. I HAVE TAKEN LEAVE TO SORT THIS out and still no resolve. I told on hello peter that my problem will be looked at and I am still begging supersonic to fix my issue they blaming vuma, vuma is blaming them. I am actually not surprised that their rating is 3.6. If my problem is not sorted today I am leaving supersonic TODAY!
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Neil S's update03 Mar 2023, 09:38
Reviewer Update
The customer service of supersonic is the worst by far I have ever had to deal with. They are on thr levek of home affairs. It is now 12 days my internet is off. I HAVE TAKEN LEAVE TO SORT THIS out and still no resolve. I told on hello peter that my problem will be looked at and I am still begging supersonic to fix my issue they blaming vuma, vuma is blaming them. I am actually not surprised that their rating is 3.6. If my problem is not sorted today I am leaving supersonic TODAY!