PH
Pat H

1 reviews | Active since Apr 2013

02 Mar 2021, 19:40

Supersonic service unbelievably **********!!

Supersonics customer service is beyond diabolical!! I have never met a company with twisted messages to clients....two bank accounts, sending incorrect WhatsApp numbers to be contacted with. I paid my first subscription on the 27th Feb '21....no response from the company. There is only one phone number and I was 30th in line! I tried later and was eventually answered by a 'mechanical' person who could not help me and sent me a generic message with a wrong contact number. Supersonic WhatsApp BOT regurgitates the same message no matter what you ask!!??? Three days later (Today) my payment was acknowledged. STILL NOT A WORD FROM SUPERSONIC! This service is 100 time worse than Vodacom. To make matters worse this company is promoted by 'My Broadband'.....are they being paid to promote on their website? I have paid and have had no service so far. 2.3.21.

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Replies (1)
Supersonic
Supersonic 's reply04 Mar 2021, 15:17
Official
Good day, Patricia,

My sincere apology for the unsatisfactory services you have received. 

Kindest regards,
Joshua.