1 reviews | Active since Oct 2010
Supersonic Service SUCKS!!!!
I have been trying for a month to get a line released from Supersonic so that I can go over to my excellent Service Provider. We have moved into a new home, which Supersonic has the line of.
They are unprofessional, rude and just plain mean. They don't want to help or assist by any means. Even my Service Provider has joined to get this sorted & Vumatel and nothing!! And this after Vumatel told me personally, that if a client from Supersonic are behind payments & the contract has been cancelled they cannot hold the line back. It is Supersonic's responsibility to get their money, but they may not hold the line back for another client! But still Supersonic think they are god in this matter to keep the line & not the release it. As they know, they will loose a client if they do this! Also, they want to force you to go over to them so that they can keep the line & not loose a client and business. But after the way they have dealt with me & with the account holder! If Supersonic is the last ISP in the world. I would rather go back to sending letters with mail, like in the old days!!!
Anybody should really think twice before even considering Supersonic!!! And also, they don't want you to speak to there Director or Manager! We've been trying to get hold of the CEO for 2 weeks already!! And the same excuse, they don't have a number for him! This is ridiculous!!! Unprofessional "superstar" team you are!!! Supersonic sucks!!!!
My sincere apology for the inconvenience caused and for the delays. I will be in contact with the relevant departments to assist further.
kindest regards
Joshua
My sincere apology for the inconvenience caused and for the delays. I will be in contact with the relevant departments to assist further.
kindest regards
Joshua
