SUPERSONIC SERVICE IS UTTERLY PATHETIC

I am beyond frustrated right now. My internet has been down for 48 HOURS!!! I have called in to the contact center and they logged a ticket (STT090366) about there being no internet connectivity for the entire time. I work from home and it is a requirement for me to have wifi to work. You guys are not taking this seriously! How is it justifiable to sit with NO NETWORK for 48 hours and then have people tell me that its not the tower its my hardware. They established it in January already that the problem is NOT MY HARDWARE but your towers that keep dropping around me and not routing me to one that works. NO ONE bothers to check the notes on the system and all tell me the same thing. Reboot...reset... no its not our side... its your side... HOW IN 6 MONTHS CAN IT BE MY PROBLEM WHEN YOU GUYS ARE NEVER ABLE TO FIX IT!!! I WANT THIS FIXED OR THIS WILL BE A BREACH OF CONTRACT ON YOUR END FOR FAILING TO PROVIDE ME WITH A STABLE RELIABLE SERVICE WHICH I PAY FOR