mC
mpho C

1 reviews | Active since Nov 2013

04 May 2020, 11:28

SUPERSONIC SERVICE IS TRASH

This establishment has either hired employees that are not well trained for customer service or they just do not care.

they recently bought NEPIC internet. my NEPIC debit was R697.24, Supersonic decided to debit R899. in attempts to clearify this, i called the call centre three times. at first the agent told me this was not their problem, and while i was explaining they hung up the call. called two more times to no avail.

i sent a request to cancel if they ensist on breaching my contract.

they do not wanna cancel me. i am stuch in a contract i did not agree to.

the agents are rude. whatsapp doesnt get answered calls are hung up.

this service provider gets a 0 from me. why did they have to buy nepic and turn it to trash.

0
Replies (2)
Supersonic
Supersonic 's reply04 May 2020, 18:17
Official
Hello Mpho, 

An agent will be in touch ASAP to assist with your issue. Apologies for the inconvenience caused and the poor service levels that you have been subjected to. 

Regards, 
Sandra 
mC
mpho C's update18 May 2020, 12:54
Reviewer Update
Month end I am going to be debited the incorrect amount again. And it's been a full month since I've asked for this to be fixed.

Still no one has solved my query.