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Julie S

1 reviews | Active since Apr 2024

24 Apr 2024, 10:30

Supersonic service is poor

I cancelled my contract on 30 Nov 2023 for 31 Dec 2023 by email. Supersonic acknowledged receipt. End Jan 2024 I once again received and invoice. I was on their chat line for close to an hour before I hung up. Same thing end Feb 2044. I have just received the April Invoice. They owe me a refund for 5 months. I was on their chat this morning - and hung up. I tried their telephone number - and hung. The worst service you can imagine.

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Replies (1)
Supersonic
Supersonic 's reply24 Apr 2024, 12:50
Official
Good day, Julie,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM