KN
Kyle N
1 reviews | Active since Jun 2016
09 Feb 2021, 18:19
Supersonic **** service.
Terrible service My fibre has been off for 3 days now And have logged a case with supersonic. No assistance and no feedback in 3 days. Pathetic to say the least. Case number cas:414581 Whole day today am waiting for a feedback call from kuben, an agent jade All no response is that how u practice good customer service Now who will pay for these three days and counting that i have had no wifi/fibre internet? Pathetic service.
Helpful (0)
Replies (17)0
Replies (17)
Supersonic 's replyOfficial
10 Feb 2021, 10:18Good day Kyle.
My sincere apology for the inconvenience and frustration caused.
I will be in contact with the relevant departments to get the matter resolved.
Kindest regards,
Joshua
My sincere apology for the inconvenience and frustration caused.
I will be in contact with the relevant departments to get the matter resolved.
Kindest regards,
Joshua
Supersonic 's reply10 Feb 2021, 10:18
Official
Good day Kyle.
My sincere apology for the inconvenience and frustration caused.
I will be in contact with the relevant departments to get the matter resolved.
Kindest regards,
Joshua
My sincere apology for the inconvenience and frustration caused.
I will be in contact with the relevant departments to get the matter resolved.
Kindest regards,
Joshua
KN
Kyle N's updateReviewer Update
10 Feb 2021, 10:21Thank u
Will await response
Also advise,these days that wifi is off,will pro rata charge be removed from my monthly payment?
Will await response
Also advise,these days that wifi is off,will pro rata charge be removed from my monthly payment?
KN
Kyle N's update10 Feb 2021, 10:21
Reviewer Update
Thank u
Will await response
Also advise,these days that wifi is off,will pro rata charge be removed from my monthly payment?
Will await response
Also advise,these days that wifi is off,will pro rata charge be removed from my monthly payment?
KN
Kyle N's updateReviewer Update
10 Feb 2021, 11:01Joshua
The wifi is not working
E mail has been sent
Power light is on
Pon is on
Wlan is flashing.
This has been told to supersonic on sunday already.
The wifi is not working
E mail has been sent
Power light is on
Pon is on
Wlan is flashing.
This has been told to supersonic on sunday already.
KN
Kyle N's update10 Feb 2021, 11:01
Reviewer Update
Joshua
The wifi is not working
E mail has been sent
Power light is on
Pon is on
Wlan is flashing.
This has been told to supersonic on sunday already.
The wifi is not working
E mail has been sent
Power light is on
Pon is on
Wlan is flashing.
This has been told to supersonic on sunday already.
KN
Kyle N's updateReviewer Update
10 Feb 2021, 14:23Hello joshua
Any feedback yet???
This is really a problem if u guys cannot fix hey.
Please advise urgently this is not good and unacceptable
Any feedback yet???
This is really a problem if u guys cannot fix hey.
Please advise urgently this is not good and unacceptable
KN
Kyle N's update10 Feb 2021, 14:23
Reviewer Update
Hello joshua
Any feedback yet???
This is really a problem if u guys cannot fix hey.
Please advise urgently this is not good and unacceptable
Any feedback yet???
This is really a problem if u guys cannot fix hey.
Please advise urgently this is not good and unacceptable
KN
Kyle N's updateReviewer Update
10 Feb 2021, 15:08There is only a router and i sent the fotos already.theres no other box.the fibre comes straight into my flat and into the router nothing else.
Do u guys not have fones
My number is *** call and get all details instead of beating around the bush.
Or give me direct number i will call.
Is this how u treat customers?4 days to get a simple issue resolved and then ask irrelevant questions?
Do u guys not have fones
My number is *** call and get all details instead of beating around the bush.
Or give me direct number i will call.
Is this how u treat customers?4 days to get a simple issue resolved and then ask irrelevant questions?
KN
Kyle N's update10 Feb 2021, 15:08
Reviewer Update
There is only a router and i sent the fotos already.theres no other box.the fibre comes straight into my flat and into the router nothing else.
Do u guys not have fones
My number is *** call and get all details instead of beating around the bush.
Or give me direct number i will call.
Is this how u treat customers?4 days to get a simple issue resolved and then ask irrelevant questions?
Do u guys not have fones
My number is *** call and get all details instead of beating around the bush.
Or give me direct number i will call.
Is this how u treat customers?4 days to get a simple issue resolved and then ask irrelevant questions?
KN
Kyle N's updateReviewer Update
10 Feb 2021, 15:12The e mail was sent at 11am with a foto of details on router.
KN
Kyle N's update10 Feb 2021, 15:12
Reviewer Update
The e mail was sent at 11am with a foto of details on router.
KN
Kyle N's updateReviewer Update
10 Feb 2021, 15:46Ok now wat is the issue?when will be resolved
?yes there is a wlan button on the side.
?yes there is a wlan button on the side.
KN
Kyle N's update10 Feb 2021, 15:46
Reviewer Update
Ok now wat is the issue?when will be resolved
?yes there is a wlan button on the side.
?yes there is a wlan button on the side.
KN
Kyle N's updateReviewer Update
10 Feb 2021, 15:47Wat is evotel to do now?
My agreement and contract is with u not evotel.
I just want it resolved advise now please
My agreement and contract is with u not evotel.
I just want it resolved advise now please
KN
Kyle N's update10 Feb 2021, 15:47
Reviewer Update
Wat is evotel to do now?
My agreement and contract is with u not evotel.
I just want it resolved advise now please
My agreement and contract is with u not evotel.
I just want it resolved advise now please
KN
Kyle N's updateReviewer Update
10 Feb 2021, 15:48Why cant proper investigation be done wen i logged the call?do u just disregard customers complaints?its been four days now for an evotel call to be logged?
KN
Kyle N's update10 Feb 2021, 15:48
Reviewer Update
Why cant proper investigation be done wen i logged the call?do u just disregard customers complaints?its been four days now for an evotel call to be logged?
KN
Kyle N's updateReviewer Update
10 Feb 2021, 15:49Clearly customers are lost on supersonics priorities if u treat customers like ****
KN
Kyle N's update10 Feb 2021, 15:49
Reviewer Update
Clearly customers are lost on supersonics priorities if u treat customers like ****
KN
Kyle N's updateReviewer Update
10 Feb 2021, 16:07Joshua
Will these days that i dont have wifi internet fibre be taken off my next invoice ?
This is the worst service ever.
Will these days that i dont have wifi internet fibre be taken off my next invoice ?
This is the worst service ever.
KN
Kyle N's update10 Feb 2021, 16:07
Reviewer Update
Joshua
Will these days that i dont have wifi internet fibre be taken off my next invoice ?
This is the worst service ever.
Will these days that i dont have wifi internet fibre be taken off my next invoice ?
This is the worst service ever.
KN
Kyle N's updateReviewer Update
10 Feb 2021, 16:54Thank u.will await response for when evotel will resolve
KN
Kyle N's update10 Feb 2021, 16:54
Reviewer Update
Thank u.will await response for when evotel will resolve
KN
Kyle N's updateReviewer Update
10 Feb 2021, 23:43Ok .
Will await your response
Will await your response
KN
Kyle N's update10 Feb 2021, 23:43
Reviewer Update
Ok .
Will await your response
Will await your response
KN
Kyle N's updateReviewer Update
11 Feb 2021, 09:40Good morning joshua
What is the latest update regarding my fibre wifi,please advise latest.
What is the latest update regarding my fibre wifi,please advise latest.
KN
Kyle N's update11 Feb 2021, 09:40
Reviewer Update
Good morning joshua
What is the latest update regarding my fibre wifi,please advise latest.
What is the latest update regarding my fibre wifi,please advise latest.
KN
Kyle N's updateReviewer Update
11 Feb 2021, 10:57Yoh so thats a full 8 days without wifi internet?how pathetic is that?
Isbthat how customers are treated?
Isbthat how customers are treated?
KN
Kyle N's update11 Feb 2021, 10:57
Reviewer Update
Yoh so thats a full 8 days without wifi internet?how pathetic is that?
Isbthat how customers are treated?
Isbthat how customers are treated?
KN
Kyle N's updateReviewer Update
14 Feb 2021, 20:36Joshua
Or whoever.
I get an e mail from supersonic to say the services have been restored on saturday.
It is sunday 20:30 and it is still not working.
I dont know whos doing wat or whats hapening.
When u confirm a service is working make
Sure u call the client to confirm.evotel is not the client to test and see if services are working.
And why do u send a mail from a noreply mailbox?
And then State we should call the call centre and then wait ten to twenty minutes to be attended to ,
Are u even supplying airtime?
Why is supersonic so dumb? And so not customer centric?
Please call me in asap.
***
Or whoever.
I get an e mail from supersonic to say the services have been restored on saturday.
It is sunday 20:30 and it is still not working.
I dont know whos doing wat or whats hapening.
When u confirm a service is working make
Sure u call the client to confirm.evotel is not the client to test and see if services are working.
And why do u send a mail from a noreply mailbox?
And then State we should call the call centre and then wait ten to twenty minutes to be attended to ,
Are u even supplying airtime?
Why is supersonic so dumb? And so not customer centric?
Please call me in asap.
***
KN
Kyle N's update14 Feb 2021, 20:36
Reviewer Update
Joshua
Or whoever.
I get an e mail from supersonic to say the services have been restored on saturday.
It is sunday 20:30 and it is still not working.
I dont know whos doing wat or whats hapening.
When u confirm a service is working make
Sure u call the client to confirm.evotel is not the client to test and see if services are working.
And why do u send a mail from a noreply mailbox?
And then State we should call the call centre and then wait ten to twenty minutes to be attended to ,
Are u even supplying airtime?
Why is supersonic so dumb? And so not customer centric?
Please call me in asap.
***
Or whoever.
I get an e mail from supersonic to say the services have been restored on saturday.
It is sunday 20:30 and it is still not working.
I dont know whos doing wat or whats hapening.
When u confirm a service is working make
Sure u call the client to confirm.evotel is not the client to test and see if services are working.
And why do u send a mail from a noreply mailbox?
And then State we should call the call centre and then wait ten to twenty minutes to be attended to ,
Are u even supplying airtime?
Why is supersonic so dumb? And so not customer centric?
Please call me in asap.
***
KN
Kyle N's updateReviewer Update
15 Feb 2021, 09:53Joshua.
This has been sent to u last week.
Why are u acting daft?
I even asked u to call me directly or give me a number to call u direct.
Dont u know about direct human contact,it does alot more than ur nonsense e mails.
Provide a number i will call u now.
I e mailed u the fotos of the router last week.
There is no ont,the fibre comes out the wall and directly into the router.
Really u guys a dumb and delayed.
No order in this organisation
This has been sent to u last week.
Why are u acting daft?
I even asked u to call me directly or give me a number to call u direct.
Dont u know about direct human contact,it does alot more than ur nonsense e mails.
Provide a number i will call u now.
I e mailed u the fotos of the router last week.
There is no ont,the fibre comes out the wall and directly into the router.
Really u guys a dumb and delayed.
No order in this organisation
KN
Kyle N's update15 Feb 2021, 09:53
Reviewer Update
Joshua.
This has been sent to u last week.
Why are u acting daft?
I even asked u to call me directly or give me a number to call u direct.
Dont u know about direct human contact,it does alot more than ur nonsense e mails.
Provide a number i will call u now.
I e mailed u the fotos of the router last week.
There is no ont,the fibre comes out the wall and directly into the router.
Really u guys a dumb and delayed.
No order in this organisation
This has been sent to u last week.
Why are u acting daft?
I even asked u to call me directly or give me a number to call u direct.
Dont u know about direct human contact,it does alot more than ur nonsense e mails.
Provide a number i will call u now.
I e mailed u the fotos of the router last week.
There is no ont,the fibre comes out the wall and directly into the router.
Really u guys a dumb and delayed.
No order in this organisation