Supersonic service delivery

I have been without an internet connection from 16 Feb 2023 - 23 Feb 2023. I am still not connected to the internet.

There were around 3 to 4 calls made and we went threw the procedure on getting g connected, however this did not work. I requested numerous times to call someone out to sort the matter. This did not take place until yesterday 22 feb 2023. I was told a report will be submitted to Frogfoot to come out to check the lines, and a ticket number will be sent to me . This did not happen.

1. I would like my internet to be sorted 2. I would like a deduction to my bill on service not rended over period of no connection. I cannot pay for something wit no service delivery.

Thank you

Noresh Ramdhani