DS
Danie S

1 reviews | Active since Feb 2020

19 Nov 2022, 23:46

Supersonic Service

I have recently moved to Schoemansville, Hartbee****rt and have entered into a Fibre internet contract with Supersonic. After the internet connection was provided by a third party, Nthomeng Mokoena from Supersonic immediately provided me with my new username and password for purposes of activating my existing Router. She is really a kind person and went out of her way to assist me to get my fibre connection activated. She told me that she would quickly notify a technical person to assist me in setting up the Router. To my surprise the technical person called me within a few minutes. Wow, this is really good customer service and I would like to praise Nthomeng for being so prompt and professional. I was really touched by the Technical person Ryan Roets' knowledge who took me through the technical specifications and setup steps to get the Router activated. Ryan is a "one of a kind person" with a personality that is very calm and precise. After a few cross checks and balances, Ryan got my Router up and running without any hickups. Lastly I would like to congratulate Supersonic for employing staff members like Ntomeng and Ryan, which in my opinion, hugely contribute to uplifting their brand.

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Replies (2)
Supersonic
Supersonic 's reply20 Nov 2022, 08:17
Official
Good day, thank you so much for your kind words. We appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you.
Supersonic
Supersonic 's reply20 Nov 2022, 08:25
Official
Good day, Delenis,

Thank you for reaching out to Supersonic, we are pleased that your issue was resolved. Ryan and Nthomeng's managers will be notified of the outstanding service they provided to you.

Kind Regards,
Supersonic Team