HL
Heinrich L
1 reviews | Active since May 2014
13 Oct 2020, 13:48
Supersonic service
Been running for more than a year with duplicate customer account. Payment goes into the one and invoicing against the other. Impossible to get them to reconcile this correctly and resolve permanently. Constantly receive messages of "overdue account". No feedback from any manager, even though they promise to phone you back. Terrible service!
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Supersonic 's replyOfficial
13 Oct 2020, 14:26Good afternoon Heinrich
I do apologise for the inconvenience caused. I am looking at you account now and have created a case for our billing department to investigate. The case number will be sent through by one of our agents shortly.
Best regards
Sandra
I do apologise for the inconvenience caused. I am looking at you account now and have created a case for our billing department to investigate. The case number will be sent through by one of our agents shortly.
Best regards
Sandra
Supersonic 's reply13 Oct 2020, 14:26
Official
Good afternoon Heinrich
I do apologise for the inconvenience caused. I am looking at you account now and have created a case for our billing department to investigate. The case number will be sent through by one of our agents shortly.
Best regards
Sandra
I do apologise for the inconvenience caused. I am looking at you account now and have created a case for our billing department to investigate. The case number will be sent through by one of our agents shortly.
Best regards
Sandra