TK
Tasneema K
1 reviews | Active since Nov 2016
10 Jun 2024, 11:39
Supersonic sending me from pillar to post to get a line released
Good Day Ive been sent from pillar to post to get my line released , vumatel says you need to log a ticket for a circuit release , give the ticket no to me so that i can call them for a release. Supersonic is saying they sent an EMAIL to vumatel and vuma is saying they dont work with emails , please go and logg a ticket so i can have this problem sorted as im sitting without fibre since 18 MAY
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
10 Jun 2024, 12:40Good day, Tasneema.
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's reply10 Jun 2024, 12:40
Official
Good day, Tasneema.
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
TK
Tasneema K's updateReviewer Update
10 Jun 2024, 14:18I really hope so , because whenever i hear the Name TALENT , i know its a dead end
TK
Tasneema K's update10 Jun 2024, 14:18
Reviewer Update
I really hope so , because whenever i hear the Name TALENT , i know its a dead end
TK
Tasneema K's updateReviewer Update
10 Jun 2024, 16:10your team responded with the same message as usual but no one has the decency to call me , someone better call me before i take this even further , im sick of you guys !!!!!!!!!
Dear Tasneema Karriem
We know you're excited to connect to better internet experience. Please be advised that we are waiting for our partner Fibre Network Operator to give us an update on the line released as the line is still with another ISP . We will reach out to you with more information regarding your installation update soon.
Want to chat? Call us on ***or WhatsApp us on ***.
Dear Tasneema Karriem
We know you're excited to connect to better internet experience. Please be advised that we are waiting for our partner Fibre Network Operator to give us an update on the line released as the line is still with another ISP . We will reach out to you with more information regarding your installation update soon.
Want to chat? Call us on ***or WhatsApp us on ***.
TK
Tasneema K's update10 Jun 2024, 16:10
Reviewer Update
your team responded with the same message as usual but no one has the decency to call me , someone better call me before i take this even further , im sick of you guys !!!!!!!!!
Dear Tasneema Karriem
We know you're excited to connect to better internet experience. Please be advised that we are waiting for our partner Fibre Network Operator to give us an update on the line released as the line is still with another ISP . We will reach out to you with more information regarding your installation update soon.
Want to chat? Call us on ***or WhatsApp us on ***.
Dear Tasneema Karriem
We know you're excited to connect to better internet experience. Please be advised that we are waiting for our partner Fibre Network Operator to give us an update on the line released as the line is still with another ISP . We will reach out to you with more information regarding your installation update soon.
Want to chat? Call us on ***or WhatsApp us on ***.
TK
Tasneema K's updateReviewer Update
12 Jun 2024, 08:48Good Day
I'm utterly disappointed in the lies being told by your agents, on Monday 10 June I spoke to Kamo on whatsapp where this person's response at 4.48 pm was that they have not received any feedback from Vumatel even though they followed up, with me questioning him/her at 4.57pm, 9mins later this person decides to tell me they did get hold of Vuma and the line will be released . After me questioning them, they decide to log off and a new agent gets assigned to me but tells me that another email was sent 2hours ago for the line to be released (5.28pm) so where did Kamo the previous agent get her info from??? was it just to shut me up!!!! Then on 11June on Facebook I get a reply that my order can only be completed end of June when the ISP releases the line and they are still in SLA , I was told they can do an immediate release as I'm not vox's client I'm a new client & SLA, when did supersonic sent this request to Vumatel as I started my process the 18 May so how long is vumatel's SLA ???? now I must wait for end of June and when does the router come another 5days later...I'm sick of this pathetic service
I'm utterly disappointed in the lies being told by your agents, on Monday 10 June I spoke to Kamo on whatsapp where this person's response at 4.48 pm was that they have not received any feedback from Vumatel even though they followed up, with me questioning him/her at 4.57pm, 9mins later this person decides to tell me they did get hold of Vuma and the line will be released . After me questioning them, they decide to log off and a new agent gets assigned to me but tells me that another email was sent 2hours ago for the line to be released (5.28pm) so where did Kamo the previous agent get her info from??? was it just to shut me up!!!! Then on 11June on Facebook I get a reply that my order can only be completed end of June when the ISP releases the line and they are still in SLA , I was told they can do an immediate release as I'm not vox's client I'm a new client & SLA, when did supersonic sent this request to Vumatel as I started my process the 18 May so how long is vumatel's SLA ???? now I must wait for end of June and when does the router come another 5days later...I'm sick of this pathetic service
TK
Tasneema K's update12 Jun 2024, 08:48
Reviewer Update
Good Day
I'm utterly disappointed in the lies being told by your agents, on Monday 10 June I spoke to Kamo on whatsapp where this person's response at 4.48 pm was that they have not received any feedback from Vumatel even though they followed up, with me questioning him/her at 4.57pm, 9mins later this person decides to tell me they did get hold of Vuma and the line will be released . After me questioning them, they decide to log off and a new agent gets assigned to me but tells me that another email was sent 2hours ago for the line to be released (5.28pm) so where did Kamo the previous agent get her info from??? was it just to shut me up!!!! Then on 11June on Facebook I get a reply that my order can only be completed end of June when the ISP releases the line and they are still in SLA , I was told they can do an immediate release as I'm not vox's client I'm a new client & SLA, when did supersonic sent this request to Vumatel as I started my process the 18 May so how long is vumatel's SLA ???? now I must wait for end of June and when does the router come another 5days later...I'm sick of this pathetic service
I'm utterly disappointed in the lies being told by your agents, on Monday 10 June I spoke to Kamo on whatsapp where this person's response at 4.48 pm was that they have not received any feedback from Vumatel even though they followed up, with me questioning him/her at 4.57pm, 9mins later this person decides to tell me they did get hold of Vuma and the line will be released . After me questioning them, they decide to log off and a new agent gets assigned to me but tells me that another email was sent 2hours ago for the line to be released (5.28pm) so where did Kamo the previous agent get her info from??? was it just to shut me up!!!! Then on 11June on Facebook I get a reply that my order can only be completed end of June when the ISP releases the line and they are still in SLA , I was told they can do an immediate release as I'm not vox's client I'm a new client & SLA, when did supersonic sent this request to Vumatel as I started my process the 18 May so how long is vumatel's SLA ???? now I must wait for end of June and when does the router come another 5days later...I'm sick of this pathetic service