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Enna M

1 reviews | Active since Mar 2018

28 Nov 2021, 12:05

Supersonic ********

It has been 4 month waiting on a refund. On the 19th i was told it is being processed and i will receive feedback.Today the 28th they are quite and ignoring my mails. Now it's Edith lying to me.Im sure i have spoken to the whole supersonic ******** and they are all escalating.

0
Replies (4)
Supersonic
Supersonic 's reply29 Nov 2021, 12:11
Official
Good day Enna. 
Thank you for reaching out to Supersonic Fibre. I see that you are having issues with our Finance department. Kindly be advised that I will be looking into your query on your behalf. 
Kind regards, 
Nonhlanhla

Best regards,

Supersonic
Supersonic 's reply29 Nov 2021, 12:47
Official
Hi Enna. 
Kindly advise of a convenient time to contact you as I am not able to get through to you on the number provided above. 
Kind regards, 
Nonhlanhla

Best regards,

Supersonic
Supersonic 's reply30 Nov 2021, 08:36
Official
Hi Enna. 
Kindly be advised I have escalated to Billing and that I am still waiting on feedback on your query. I sincerely apologise for the frustration caused. 
Kind regards, 
Nonhlanhla

Best regards,

EM
Enna M's update02 Dec 2021, 11:55
Reviewer Update
Still no feedback. There is a now failed debit. So you want more money?