1 reviews | Active since Mar 2022
Supersonic ****
Supersonic its a **** contract, its a month to month contract however when you cancel you are given round around about things you were not even aware, -first i must serve 1 month notice which i accepted -secondly it takes 1 month for them to call you to cancel after you have send an email to them for cancellation. -thirdly u are billed for another month on your account to pay because they are ******** people for paying more even if you cancelled -fourthly when you log a call about the billing you are told that you must wait until 10 December for billing to be corrected - Lastly you must return the router and you will be charged for delivery however that was never communicated when subscripted the month to month contract
Please also note that i wont pay for my 1 month notice until all the issue are resolved
LM Ramadi
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that we will look into the matter and provide you with feedback.
Kind Regards,
Supersonic Team,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that we will look into the matter and provide you with feedback.
Kind Regards,
Supersonic Team,
So regarding my issue with supersonic, to date its not resolved, I have received the updated statement with one month due , however they are sending debit order to my account for double payment, Supersonic is **** ***** and I wouldn't recommend it to anyone
-Poor communication
-No direct contact for communication as you will be chatting to robot on WhatsApp
customer service poor
- billing department busy with ***** everyday, because the same billing department sending statement is he same department putting request on bank to debit
So regarding my issue with supersonic, to date its not resolved, I have received the updated statement with one month due , however they are sending debit order to my account for double payment, Supersonic is **** ***** and I wouldn't recommend it to anyone
-Poor communication
-No direct contact for communication as you will be chatting to robot on WhatsApp
customer service poor
- billing department busy with ***** everyday, because the same billing department sending statement is he same department putting request on bank to debit