EM
Enna M

1 reviews | Active since Mar 2018

29 Sept 2021, 01:49

Supersonic ****

The worst service provider (if that) ever! I do not recommend them to anyone and if you have signed up with them, may God be with you as you will need a miracle to get any form of assistance. I simply requested for a refund, and a month later I have probably used more airtime than what their company is worth just trying to get that request actioned, and am still waiting for that call. Their customer service agents are *****, they don't seem to know anything about their own service, they are not polite or professional, and never get anything resolved. ******* ******* ******* service

0
Replies (4)
Supersonic
Supersonic 's reply29 Sept 2021, 06:41
Official
Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.

Kind regards 
Nonhlanhla 

Best regards,

Supersonic
Supersonic 's reply29 Sept 2021, 15:56
Official
Hi Nnditshe. 
Thank you for your patience. I have taken a look at your account and I see that there is a case for your refund, CAS-805068-X5K2N2. I have escalated to billing to provide feedback as to when you can expect a resolution. 

Kind regards, Nonhlanhla

Best regards,

EM
Enna M's update01 Oct 2021, 14:25
Reviewer Update
You are still sending me invoices. It has been a month all your agents telling me 'I will escalate, I will escalate
EM
Enna M's update01 Oct 2021, 14:36
Reviewer Update
Why apologize if you're still gonna take days to revert back with feedback. I demand a refund by close of business.