WZ
Wynand Z
1 reviews | Active since Feb 2016
28 Apr 2020, 12:45
Supersonic Router - Profile Invalid Error
I'm with Supersonic now for 3 weeks. Every week (sometimes twice a week) the router tells me Profile invalid. Then It takes a day to get hold of Supersonic so that they can to fix their problem.
As Mark stated in another review the Router was never moved. It just stop working.
As someone that has deadline to meet. I really can't lose a day's work. Every morning I have to get up for work with that stress in mind - Will Supersonics internet work today. That brings a lot off strain in a time like we are living today. Unnecessary - Supersonic. If you can't provide the coverage and a Router in a working state you have to cancel the subscription with me.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
28 Apr 2020, 13:51Hello Wynand, sorry to hear that you are experiencing issues. An agent will be in touch to assist ASAP.
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply28 Apr 2020, 13:51
Official
Hello Wynand, sorry to hear that you are experiencing issues. An agent will be in touch to assist ASAP.
Regards,
Sandra
Regards,
Sandra
Best regards,
WZ
Wynand Z's updateReviewer Update
26 Jun 2020, 01:01Still waiting for a agent to call me. Since my last post this was going on weekly to every two weeks.
Router says yet again profile invalid. It's maybe the 20th time in 2 months my internet is down Dew to this. Every time I need to wait till the next working Day, to call supersonic to wait for 4hours to get support. Its month end. I need to meet my deadlines. And yet agian internet down. Totally unreliable.
I would like so badly to cancel this. But if I would like to cancel on the grounds that your service ain't working I most probably would be charged the early cancelation penalty fee.
Router says yet again profile invalid. It's maybe the 20th time in 2 months my internet is down Dew to this. Every time I need to wait till the next working Day, to call supersonic to wait for 4hours to get support. Its month end. I need to meet my deadlines. And yet agian internet down. Totally unreliable.
I would like so badly to cancel this. But if I would like to cancel on the grounds that your service ain't working I most probably would be charged the early cancelation penalty fee.
WZ
Wynand Z's update26 Jun 2020, 01:01
Reviewer Update
Still waiting for a agent to call me. Since my last post this was going on weekly to every two weeks.
Router says yet again profile invalid. It's maybe the 20th time in 2 months my internet is down Dew to this. Every time I need to wait till the next working Day, to call supersonic to wait for 4hours to get support. Its month end. I need to meet my deadlines. And yet agian internet down. Totally unreliable.
I would like so badly to cancel this. But if I would like to cancel on the grounds that your service ain't working I most probably would be charged the early cancelation penalty fee.
Router says yet again profile invalid. It's maybe the 20th time in 2 months my internet is down Dew to this. Every time I need to wait till the next working Day, to call supersonic to wait for 4hours to get support. Its month end. I need to meet my deadlines. And yet agian internet down. Totally unreliable.
I would like so badly to cancel this. But if I would like to cancel on the grounds that your service ain't working I most probably would be charged the early cancelation penalty fee.
Supersonic 's replyOfficial
26 Jun 2020, 13:35Hello Wynand,
I do apologise. I have sent you an email in order to get further details from you.
Regards,
Sandra
I do apologise. I have sent you an email in order to get further details from you.
Regards,
Sandra
Best regards,
Supersonic 's reply26 Jun 2020, 13:35
Official
Hello Wynand,
I do apologise. I have sent you an email in order to get further details from you.
Regards,
Sandra
I do apologise. I have sent you an email in order to get further details from you.
Regards,
Sandra
Best regards,