Supersonic ripoff service provider

Supersonic is the worst network provider I have EVER dealt with...I currently have an Air Fibre contract with them that's supposed to be so great and super fast what a joke!!! I pay R1000 per month for supposably 100mbps which is utter nonsense since I have not that since the date of purchase!!! The speeds I'm getting is 3 or 2 Mbps maximum!!! It does not end there with this service provider that can't deliver on their promise....my wifi is down half of the time for days... I call their contact center for assistance and I am told by their consultants they have never dealt with a Airfibre client before... Wow is all I can say I am speechless...how do you sell the public a product but don't upskill your staff to assist clients in time of need? Shocking I tell you... Every month you take my money on time but you don't take the time to ensure I have the product service Airfibre is suppose to provide? This is **************** why is all the downtime not deduced from my account? Why am I charged the same price for no service? Can someone please explain this concept to me? To top it all off.. They have no managers who take escalations and they never call you back with regards to escalations and complaints logged.. It's left to the consumer to keep calling their contact center day in day out with no help at all...i am canceling my account with Supersonic as you only care about money and not the service you give to your customers! Period.