SM
Sifiso M
1 reviews | Active since Jan 2017
10 Jul 2021, 11:39
Supersonic refuses to release Vumatel line
Supersonic is refusing to release my fibre line with Vumatel for no legal purpose. I cancelled my Supersonic account due to poor service, on June 30th 2021.
Supersonic is frustrating my efforts to get a new ISP by refusing to release the line, with no legitimate reason. Everyday I call Supersonic, I get promised someone will call me back but nothing ever happens. I’ve said it before, Supersonic should not be in business. They are *********, unaccountable and occupy space that should be occupied by businesses that are serious about their customers!
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
10 Jul 2021, 12:16Good day Sifiso Magagula. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the in convenience caused. We will contact to the relevant department for further investigation. We will keep you updated in this regard.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply10 Jul 2021, 12:16
Official
Good day Sifiso Magagula. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the in convenience caused. We will contact to the relevant department for further investigation. We will keep you updated in this regard.
Kind regards.
Thando.
Kind regards.
Thando.
SM
Sifiso M's updateReviewer Update
12 Jul 2021, 09:57Hi Thando. What has your investigation resolve? I still need the line released as there’s no legal basis for not doing so. I’m still not able to get a new service because of Supersonic.
SM
Sifiso M's update12 Jul 2021, 09:57
Reviewer Update
Hi Thando. What has your investigation resolve? I still need the line released as there’s no legal basis for not doing so. I’m still not able to get a new service because of Supersonic.