Supersonic refuses to refund my money

I am still waiting for my refund from Supersonic, I even had to visit the company at 14th Avenue and met with Heather Fourie who then assured me that I would get my refund.....still, now I have not been refunded. See confirmation below from Heather Fourie at Supersonic. Greatly disappointed Ticket # [SST377414] // Refund Request // (New Comment) // Heather Fourie