SUPERSONIC REFUSED TO REFUND

I had to make an upfront payment of R299 to Supersonic for Internet and free Router. The Router was delivered and I had to activate the router by calling Supersonic. They charged me another amount of R299 for that month and never allocated the R299 that I already paid.

They issued a credit note but the credit was never deducted from the invoice of the next month and I was billed double.

They refuse to email me the credit notes and the account department states they only owe me R50 credit.

Please be careful what you pay upfront to Supersonic because they refuse to refund you.