VH
Virginia H
1 reviews | Active since Jul 2021
12 Jul 2021, 10:55
Supersonic refund non existent
Trying to get a refund from them is a nightmare. Every time you call they promise but it ends there. I paid for a top up in October 2020 and they deducted the R600 off my account beginning November 2020. Since then I spent more than that on airtime but it’s the principle that matters. Instead I am ask to email proof of payments every time and get new case numbers. Latest case CAS 665505/P1P5L2 REFUND WAS PROMISED FOR FRIDAY PAST!!!! STILL WAITING
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
12 Jul 2021, 13:33Good day Virginia.
I apologise for the frustration caused. Kindly be advised that I will be looking into your case and I will assist.
Kind regards,
Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your case and I will assist.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply12 Jul 2021, 13:33
Official
Good day Virginia.
I apologise for the frustration caused. Kindly be advised that I will be looking into your case and I will assist.
Kind regards,
Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your case and I will assist.
Kind regards,
Nonhlanhla
Best regards,
VH
Virginia H's updateReviewer Update
12 Jul 2021, 15:50Please forgive me for being sceptical but up to now All I have had from Supersonic is apologies and empty promises
VH
Virginia H's update12 Jul 2021, 15:50
Reviewer Update
Please forgive me for being sceptical but up to now All I have had from Supersonic is apologies and empty promises
Supersonic 's replyOfficial
12 Jul 2021, 15:50Hi Virginia.
I will start off by once again apologising for the frustration caused by this matter. I have taken a look at your case and I have escalated it to the Billing department. I will provide feedback once I receive it.
Kind regards,
Nonhlanhla
I will start off by once again apologising for the frustration caused by this matter. I have taken a look at your case and I have escalated it to the Billing department. I will provide feedback once I receive it.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply12 Jul 2021, 15:50
Official
Hi Virginia.
I will start off by once again apologising for the frustration caused by this matter. I have taken a look at your case and I have escalated it to the Billing department. I will provide feedback once I receive it.
Kind regards,
Nonhlanhla
I will start off by once again apologising for the frustration caused by this matter. I have taken a look at your case and I have escalated it to the Billing department. I will provide feedback once I receive it.
Kind regards,
Nonhlanhla
Best regards,
VH
Virginia H's updateReviewer Update
17 Jul 2021, 09:08And still nothing
VH
Virginia H's update17 Jul 2021, 09:08
Reviewer Update
And still nothing