LB
Lecia B
1 reviews | Active since Dec 2020
27 Dec 2020, 09:44
Supersonic refund
I have been a Nepic client for 2 Years, after Supersonic took over, I have endless problems. I took the easy way out to change from normal wi-fi to fibre..... biggest mistake I have made!! They have overcharged me every Month ever since the change. I have been trying to sort out this account since October. Last Month they again took money off my account for the wi-fi & fibre. They owe me money and I have no way to get it back. Useless service!! How do I get my refund??? Who do I complain to to get my refund?
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Replies (2)
Supersonic 's replyOfficial
29 Dec 2020, 08:33Good day Lecia,
Thank you for your query. The issue is being looked into and we will advise on the feedback from billing.
Kind regards
Sandra
Thank you for your query. The issue is being looked into and we will advise on the feedback from billing.
Kind regards
Sandra
Best regards,
Supersonic 's reply29 Dec 2020, 08:33
Official
Good day Lecia,
Thank you for your query. The issue is being looked into and we will advise on the feedback from billing.
Kind regards
Sandra
Thank you for your query. The issue is being looked into and we will advise on the feedback from billing.
Kind regards
Sandra
Best regards,
Supersonic 's replyOfficial
29 Dec 2020, 08:43A credit note was passed against your account on the 3rd of December for R 1274.66 with narration "Credit - Migrate to Fibre". Your account currently has a credit balance of R1 274.66. I have emailed your statement so that you can check if anything is amiss. Should we go ahead and process refund or credit can be used for subsequent bills?
Kind regards
Kind regards
Best regards,
Supersonic 's reply29 Dec 2020, 08:43
Official
A credit note was passed against your account on the 3rd of December for R 1274.66 with narration "Credit - Migrate to Fibre". Your account currently has a credit balance of R1 274.66. I have emailed your statement so that you can check if anything is amiss. Should we go ahead and process refund or credit can be used for subsequent bills?
Kind regards
Kind regards
Best regards,