Supersonic Ref: ISP-178014

Supersonic is the worst in customer service. Our wi-fi has been down since Thursday night. My husband called 3 times on Friday, no ref/ticket number was issued, the manager promised to send a technician to look at the issue. The technician did not come through and the WiFi issue was still not resolved. We called again on Saturday morning and spoke to Nosipho who said she would log a ticket and WhatsApp a ref/ticket number, Nozipho never did WhatsApp a ref/ticket number. We again called on Saturday evening and spoke to Lorna who said the account shows that it’s a topup account, she confirmed the address as she said it’s not in their system. How did we get to be on a topup yet we have been paying for an uncapped contract for the last 2 years? I have never seen such incompetency and horrible customer service. Lorna was the first one to give us a reference number: ISP-178014. She said Supersonic will only assist us in 72 hours yet we have reported this issue with 4 different people since Friday morning. Supersonic need to send their staff to serious competency and customer service training.