LH
Loretta H
1 reviews | Active since Mar 2009
14 Oct 2022, 10:48
Supersonic really pathetic
I have been a client of Supersonic for some time. When I moved premises I requested a transfer of fibre line which they could not do.. I was then offered a 5G router. I asked what will happen to the Fibre line, when they informed me it would be cancelled that day. So, then I should have a credit correct? Well the line was not cancelled and I'm been charged now for the fibre line plus the 5G router. Promises after promises to sort it out and Not one person gets back to me. I want this sorted out!!!
Helpful (0)
Replies (11)0
Replies (11)
Supersonic 's replyOfficial
14 Oct 2022, 11:32Good day
Best regards,
Supersonic 's reply14 Oct 2022, 11:32
Official
Good day
Best regards,
LH
Loretta H's updateReviewer Update
14 Oct 2022, 11:41good day
LH
Loretta H's update14 Oct 2022, 11:41
Reviewer Update
good day
Supersonic 's replyOfficial
14 Oct 2022, 11:50Good day, "Loretta V
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up regarding your query and provide and revert with feedback.
Kind regards,
Best regards,
Supersonic 's reply14 Oct 2022, 11:50
Official
Good day, "Loretta V
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up regarding your query and provide and revert with feedback.
Kind regards,
Best regards,
Supersonic 's replyOfficial
14 Oct 2022, 13:20Good day, Loretta
Please advise if you have sent an email for a cancellation request.
Please advise if you have sent an email for a cancellation request.
Best regards,
Supersonic 's reply14 Oct 2022, 13:20
Official
Good day, Loretta
Please advise if you have sent an email for a cancellation request.
Please advise if you have sent an email for a cancellation request.
Best regards,
LH
Loretta H's updateReviewer Update
14 Oct 2022, 13:24Yes I have and I have all the proof that Supersonic confirmed they would cancel the fibre line as soon as I got the 5G router
LH
Loretta H's update14 Oct 2022, 13:24
Reviewer Update
Yes I have and I have all the proof that Supersonic confirmed they would cancel the fibre line as soon as I got the 5G router
Supersonic 's replyOfficial
14 Oct 2022, 14:26Alright, thank you, kindly send proof that you have sent an email and also the confirmation that the fiber line would be canceled once you received the 5G.In order for us to compile the information. Thank you.
Best regards,
Supersonic 's reply14 Oct 2022, 14:26
Official
Alright, thank you, kindly send proof that you have sent an email and also the confirmation that the fiber line would be canceled once you received the 5G.In order for us to compile the information. Thank you.
Best regards,
Supersonic 's replyOfficial
14 Oct 2022, 14:34Kindly forward me the original email you sent so I can get this sorted out.
Best regards,
Supersonic 's reply14 Oct 2022, 14:34
Official
Kindly forward me the original email you sent so I can get this sorted out.
Best regards,
LH
Loretta H's updateReviewer Update
17 Oct 2022, 13:12please send me an email address so that I can forward.
LH
Loretta H's update17 Oct 2022, 13:12
Reviewer Update
please send me an email address so that I can forward.
LH
Loretta H's updateReviewer Update
18 Oct 2022, 14:38Please can someone answer me
LH
Loretta H's update18 Oct 2022, 14:38
Reviewer Update
Please can someone answer me
Supersonic 's replyOfficial
18 Oct 2022, 14:38Good day, thank you for reaching out to supersonic. You can send on this email address ***
Best regards,
Supersonic 's reply18 Oct 2022, 14:38
Official
Good day, thank you for reaching out to supersonic. You can send on this email address ***
Best regards,
LH
Loretta H's updateReviewer Update
09 Nov 2022, 10:15Still waiting for a reply from Regina Jujuju
LH
Loretta H's update09 Nov 2022, 10:15
Reviewer Update
Still waiting for a reply from Regina Jujuju