Supersonic powered by MTN - pathetic service delivery and netowrk

Since the beginning of this month, my fibre connection at home has been very poor. Initially I assumed it was because there were so many people working from home, given lockdown.

During the course of this whole week, I have attempted to be in contact with Supersonic.

1. It takes about 14 minutes on average on hold when trying to get through to the call centre ***)

2. If you are luck enough to get through, they hang up on you before you can speak.

3. Once is therefore forced to resort to a WhatsApp number ***. You are unable to verbally speak to someone on this number. It is all via text message.

4. On the other end of this number, one generally finds an unqualified, *********** individual, who is unable to solve your problem.

Eventually, I was left with no choice but to upgrade to a 20mbps line yesterday, which I cannot afford at present. For a moment, I was hopeful, until this morning. Yesterday the download speed averaged between 15 – 21 mbps. So I though the problem was finally resolved.

I conducted a speed test a few minutes ago. Download speed was 2.03mbps. This is a tenth of what I am paying for.

they are now totally unresponsive. Ignoring my WhatsApp messages and impossible to get through to their call centre.