MM
Motseki M
1 reviews | Active since Jun 2014
02 Feb 2024, 09:51
Supersonic powered by MTN
It has been more than 4 months since OCTOBER till today 02/02/2024 Supersonic is failing to refund the money. Every time I call they say it will be processed on the next batch which will be on FRIDAY. They have been saying that since October 2023. I had to cancel their services because their network is terrible. I dont want anything to do with this SUPERSONIC
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Replies (3)
Supersonic 's replyOfficial
02 Feb 2024, 10:20Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
Supersonic 's reply02 Feb 2024, 10:20
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
Supersonic 's replyOfficial
02 Feb 2024, 10:24Good day
Thank you for contacting Supersonic. Kindly note your refund has been processed and should reflect in your account next. Once again, we apologize for the inconvenience caused in this regard.
Bright Regards,
The Supersonic Team
Thank you for contacting Supersonic. Kindly note your refund has been processed and should reflect in your account next. Once again, we apologize for the inconvenience caused in this regard.
Bright Regards,
The Supersonic Team
Best regards,
Supersonic 's reply02 Feb 2024, 10:24
Official
Good day
Thank you for contacting Supersonic. Kindly note your refund has been processed and should reflect in your account next. Once again, we apologize for the inconvenience caused in this regard.
Bright Regards,
The Supersonic Team
Thank you for contacting Supersonic. Kindly note your refund has been processed and should reflect in your account next. Once again, we apologize for the inconvenience caused in this regard.
Bright Regards,
The Supersonic Team
Best regards,
MM
Motseki M's updateReviewer Update
12 Feb 2024, 15:31As expected. Supersonic send me a respond saying they will look into my issue and still nothing from them. But I'm not surprised. This is how they operate. Still waiting for the refund. Is this how you deal with escalations. I don't think you guys knows what you are doing really.
MM
Motseki M's update12 Feb 2024, 15:31
Reviewer Update
As expected. Supersonic send me a respond saying they will look into my issue and still nothing from them. But I'm not surprised. This is how they operate. Still waiting for the refund. Is this how you deal with escalations. I don't think you guys knows what you are doing really.