Supersonic Poor Service from day one.

I am a new Client...joined in June this year and not impressed with the shoddy service. To get anything done, you have to call them multiple times... I have asked for my package to be upgraded in August 2020....still waiting. The Call Centre *** is an absolute waste of time. They take your query but do nothing to resolve it. Their staff lack telephone skills and give the impression that they dont know what they are doing. I have made multiple calls to have this resolved. We knock Telkom but what is your excuse? I challenge you to listen to those calls.... can someone with the necessary comprehension skills contact me to resolve this very simple request of mine....Thank You.