Supersonic Poor Service - Case number: CAS-385986-W4H8P6

I have app**** for an upgrade on 16 January 2021 only to be informed on 22 January 2021 that the upgrade failed on the Supersonic System. I have made approximately 12 phone calls to Supersonic since the 21st January 2021 and have raised 3 cases. The Last case number provided by the CAS-385986-W4H8P6. On Saturday 23rd January I called Supersonic yet again at 8:30am only to be informed by a Mr Khumalo that I should not waited 5 days for an upgrade as that process can happen immediately. He in fact made a commitment to provide feedback by 14:00 the very same day. It is now 24 Jan 2021, 21:15 and nobody form Supersonic has bothered to provide feedback. Congratulations Supersonic- I am sure you will be moving from being voted best ISP in 2019 to worst performing ISP for 2021 with the worst overall customer experience and satisfaction. Disgusted with the service. I will be looking for a new ISP. I would highly recommend anybody considering Supersonic to steer far away until such time that this Company can get their house in order.