JR
Jean R
1 reviews | Active since Dec 2018
15 Sept 2022, 07:30
Supersonic - Poor Service
This is my third review. I first raised an issue on the 31st August 2022 and the second on the 8th September 2022. Supersonic responded on the 31st August 2022 that an agent would contact me within 5 days. As of today, 15 September 2022 I am yet to receive any communication from Supersonic.
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Replies (3)
Supersonic 's replyOfficial
15 Sept 2022, 10:56Thank you for reaching out to Supersonic, you’re through to Thuso. Kindly provide me with a detailed description of your current query and I will assist as best I can.
Supersonic 's reply15 Sept 2022, 10:56
Official
Thank you for reaching out to Supersonic, you’re through to Thuso. Kindly provide me with a detailed description of your current query and I will assist as best I can.
JR
Jean R's updateReviewer Update
15 Sept 2022, 12:43Hi, I am waiting for an agent to contact me regarding my contract cancellation as was the response from Supersonic on a mail to me. I also want to check that the contract cancellation has been recorded on the Supersonic system and a debit will not be deducted at the end of September 2022 as I sent a mail on the 1st September 2022 notifying Supersonic of the contract cancellation and hence a one month notification
JR
Jean R's update15 Sept 2022, 12:43
Reviewer Update
Hi, I am waiting for an agent to contact me regarding my contract cancellation as was the response from Supersonic on a mail to me. I also want to check that the contract cancellation has been recorded on the Supersonic system and a debit will not be deducted at the end of September 2022 as I sent a mail on the 1st September 2022 notifying Supersonic of the contract cancellation and hence a one month notification
Supersonic 's replyOfficial
15 Sept 2022, 17:58Good Day Jean
Thank you for contacting us.
We would like to apologize for the inconvenience caused, kindly note that this matter will be dealt with and escalated so that you receive assistance.
Regards
Supersonic Team
Thank you for contacting us.
We would like to apologize for the inconvenience caused, kindly note that this matter will be dealt with and escalated so that you receive assistance.
Regards
Supersonic Team
Supersonic 's reply15 Sept 2022, 17:58
Official
Good Day Jean
Thank you for contacting us.
We would like to apologize for the inconvenience caused, kindly note that this matter will be dealt with and escalated so that you receive assistance.
Regards
Supersonic Team
Thank you for contacting us.
We would like to apologize for the inconvenience caused, kindly note that this matter will be dealt with and escalated so that you receive assistance.
Regards
Supersonic Team