Supersonic poor customer service assistance.

My line has been down since the 16th of October until now, when I ask why my line is down I am told that Vuma is still configuring my services. The ticket has been up for 48 hours now, I was told I will get feedback within 24 hours which I did not. Worse of all I am working from home and now I am forced to go back to work at the office due to loadshedding and unreliable mobile network stability on other networks.

This is the response I get below every time I enquire about my service, my account is fully paid but the services are up.