Supersonic playing David vs Goliath by holding people Ranson

Pathetic treatment and application of customer service choosing to hold me ransom.

I initially wanted to sign up with Supersonic and went through the motion and then post the decision, i cancelled my request for Fibre to be installed. Supersonic still went ahead and requested my line from Vumatel against my request and now you holding me Ransom of a R1000 to release my Line? This is *********. i have no formal contract with Supersonic and if you listened to me in the first place and cancelled my order, this issue would not have happened. Please release my line immediately. You have no right and i will not be held Ransom!!!